Privacy Policy

Effective Date: 1st September 2026

Sarah-Jayne Roberts is committed to protecting your privacy and handling your personal information responsibly.

What information I collect

I may collect the following information when you contact me, join my commission waiting list or place an order:

Your name
Email address
Postal address
Telephone number (if provided)
Reference photographs supplied for commissioned artwork
Order and payment information

Payments are processed securely through third-party payment providers. I do not store your full payment card details.

How I use your information

Your information is used to:

Manage my commission waiting list and contact you about commission availability
Respond to enquiries
Create and complete your commissioned artwork
Process payments
Arrange delivery
Contact you regarding your order
Meet legal and accounting obligations

Lawful basis for using your information

I only use your personal information where I have a lawful basis to do so. Depending on the circumstances, this may be:

Contract – where the information is necessary to take steps at your request before entering into a contract, or to fulfil a commission you have booked with me.
Legal obligation – where I need to retain or use information to meet legal, tax or accounting requirements.
Legitimate interests – where necessary to respond to enquiries, manage my commission waiting list and contact you about commission availability, and manage my business, provided these interests do not override your rights and interests.

Who I share your information with

I may share personal information with trusted service providers where necessary to operate my website and business, such as my website provider, payment providers and delivery services.

I only share the information necessary for them to provide their services. I do not sell your personal information to third parties.

Reference photographs

Reference photographs supplied for commissions are used for the purpose of creating your artwork and managing your commission. I will not publish or share your reference photographs without your permission, except where sharing is necessary to fulfil your order.

Marketing and social media

I will only share photographs of your completed artwork on my website or social media in accordance with my Terms and Conditions. If you have asked me not to share your commission publicly, I will respect your wishes.

How long I keep your information

I only keep your personal information for as long as necessary to fulfil your order and comply with legal, tax and accounting requirements. Information held for the commission waiting list will be kept while you remain on the waiting list and will be deleted when it is no longer required, or if you ask me to remove you.

Your rights

Under UK data protection law, you have the right to:

Request access to the personal information I hold about you.
Request correction of inaccurate information.
Request deletion of your information where appropriate.
Object to certain uses of your information.
Request that I restrict how your information is used.

If you have concerns about how I handle your personal information, please contact me in the first instance so that I can try to resolve them. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

My website uses cookies and similar technologies to help it function properly and to understand how visitors use the site. Where required, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie consent banner on my website and change your choices at any time.

Contact

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me using the details provided on my website.

Get in Touch